A successful veterinarian office is typically quite busy, with both the vet and staff members working hard at all times to ensure that their animal patients are well cared for and that their patients' owners are happy. So, even when a veterinarian's office has a staff member who is assigned to answer the phone, it is still a wise choice for any veterinary practice to invest in an answering service. Answering services for veterinary offices are typically quite affordable, especially when you consider all of the advantages that they provide. Some of the top benefits of having a dedicated answering service for your veterinary office include:
Be Available for Clients
When a current or prospective client wants to schedule an appointment for their pet or has a question during business hours, they don't want to hear a busy signal, be transferred to voicemail, or put on standby as the phone rings continuously. Contracting with an answering service ensures that anyone who calls your veterinary office will be able to connect with a live person on their first call. Many answering services that work with veterinary offices will allow you to develop customized scripts for the answering service to use, making it easy for the person answering your calls to collect the necessary information from a caller.
Help in the Case of an Emergency
While most veterinary offices keep normal office hours, pets can become injured or sick at any time, regardless of the day or what the clock says. One of the biggest reasons for a veterinary office to have an answering service is to help pet owners who need assistance outside of regular hours. An answering service will be available to take calls every day of the year, around the clock. If one of your animal patients has a true emergency, you can count on an answering service to contact you. If you are not available for any reason, the answering service can tell pet owners the location of the nearest emergency animal clinic in order to ensure that their pet gets care right away.
For most pet owners, their pets quickly become beloved family members. Pet owners want to take their pets to a vet who they can trust and count on in all situations. Having an answering service gives your clients the peace of mind of knowing that your office is always a call away, which leads to happier clients and good word of mouth advertising, which can help your veterinary practice grow.
These are just some of the reasons why you should hire an answering service for your veterinary clinic.Share