Many small businesses struggle with bringing on new employees, and market conditions can sometimes make it challenging or impossible to find new workers. However, having someone on hand to take calls can be a massive boon for many businesses. In addition to freeing you from dealing with phone calls all day, you'll also have a professional face to put forward to the public. If you don't already have any front-desk employees, then you may be wondering whether you should hire a receptionist or contract an answering service.